Sale items and purchases made with discount coupons or promo price are non-returnable and non-refundable.

If the item does not fit, you can always email us to exchange the item to another size, subject to our stock availability.

items can be change is the same colour to the different size ONLY.

Items that are in an unwashed, unaltered, unworn condition and with OMBRE’ price tagging, return & exchange will be accepted if the items are returned within 3 days of receipt (for both local and international orders). All the shipping cost incurred for the return & exchange will be borne by the customer.

However, customers are advised to notify us at or WhatsApp message our Customer Service Support at +6010-2034454 (Tuesday – Sunday , 11.00am-8.00pm) by quoting the order number and the product details.